Dive Products
RETURNS & REFUNDS POLICY
Last updated: August 1, 2026
Dive Products is a brand operated by Stealth Dive Systems FZCO, Dubai, United Arab Emirates.
We want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products may be returned, how to request a return, and how eligible refunds are processed.
1. Thirty-Day Return Period
You may request a return within 30 calendar days from the date your order is delivered.
A return request submitted after the 30-day period may be refused unless the product is defective, damaged, incorrectly supplied, or applicable law provides additional rights.
2. Return Eligibility
To qualify for a return and full refund of the returned product’s purchase price, the product must:
Be unused, unworn, unwashed, and undamaged.
Not have been used in water.
Be clean and free from dirt, hair, odours, sunscreen, makeup, chemicals, or other signs of use.
Be returned with its original packaging, product tags, manuals, accessories, protective materials, and included components.
Be in a condition suitable for resale.
Include valid proof of purchase from HALO Dive Products.
Products may be carefully inspected or tried on indoors solely to assess size or fit. They must not show wear, damage, stretching, contamination, or other signs of use.
For hygiene-sensitive products, including snorkels and products containing mouthpieces, all sanitary coverings, protective seals, and hygiene packaging must remain intact where applicable.
Dive Products reserves the right to refuse a return or reduce the refund when a product does not meet these conditions, subject to applicable consumer law.
3. Products That Cannot Be Returned
The following products are not eligible for change-of-mind returns:
Products that have been used in water.
Products showing signs of wear, misuse, improper care, contamination, or damage.
Products returned without essential components, tags, accessories, or packaging.
Hygiene-sensitive products with opened sanitary seals or used mouthpieces.
Customized, personalized, or specially ordered products.
Products identified as final sale or non-returnable before purchase.
Gift cards or promotional items that were supplied without charge.
These exclusions do not apply where a product is defective, unsafe, incorrectly supplied, or otherwise protected by applicable law.
4. How to Request a Return
Before shipping anything back, contact Dive Products through the contact form on www.divehalo.com or by email at: support@divehalo.com
Include:
Your full name.
Your order number.
The product or products you wish to return.
The reason for the return.
Photographs of the product and packaging if the product is damaged, defective, or incorrect.
If the return is approved, we will provide return instructions and the appropriate return address.
Do not send products to the registered office of Stealth Dive Systems FZCO unless we specifically instruct you to do so. Returns sent without authorization or to the wrong address may be delayed, refused, or returned to the sender.
5. Return Shipping Costs
For ordinary returns, including returns due to a change of mind, incorrect size selection, colour preference, or ordering the wrong product:
The customer is responsible for all return shipping costs.
Return shipping costs are non-refundable.
Any customs charges, import duties, brokerage fees, or taxes associated with the return are the customer’s responsibility unless applicable law requires otherwise.
We strongly recommend using a trackable and insured shipping service. The customer remains responsible for the returned product until it is delivered to the return location provided by Dive Products.
Dive Products is not responsible for return shipments that are lost, damaged, delayed, or delivered to an unauthorized address.
6. Original Shipping Charges
Original shipping and delivery charges are generally non-refundable.
Original shipping charges may be refunded when:
- Dive Products sent the wrong product.
The product arrived damaged or defective.
The refund is required under applicable law.
Any upgraded, expedited, or premium shipping costs may be excluded from the refund unless required by law.
7. Inspection and Refund Approval
All returned products will be inspected after they are received.
When an eligible return is approved, the customer will receive a full refund of the returned product’s purchase price, subject to any permitted deductions for damage, missing components, or reduced value caused by handling beyond what was reasonably necessary to inspect the product.
We will notify you if the return is approved, rejected, or requires additional information.
8. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 10 business days after completing the return inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Refunds are issued in the original transaction currency. Dive Products. is not responsible for:
Changes in currency exchange rates.
Foreign transaction charges.
Bank fees.
Payment-provider fees.
Differences between the original converted amount and the converted refund amount.
9. Damaged, Defective, or Incorrect Products
Inspect your order as soon as it arrives.
Contact us promptly if a product:
Arrives damaged.
Contains a manufacturing defect.
Is materially different from its description.
Is the wrong product, colour, model, or size due to our error.
Is missing a component that should have been included.
Please provide your order number and clear photographs of the product, packaging, shipping label, and reported problem.
When we confirm that the product is damaged, defective, or incorrectly supplied, we may provide an appropriate remedy, including:
A replacement.
A repair, where appropriate.
A full or partial refund.
A prepaid return label or reimbursement of reasonable return shipping expenses.
The available remedy may depend on the circumstances, product availability, delivery country, and applicable law.
Damage caused by normal wear, accidents, improper storage, improper cleaning, misuse, unauthorized modification, failure to follow product instructions, or use outside the product’s intended purpose is not considered a manufacturing defect.
10. Exchanges
We do not guarantee direct exchanges.
When a different size, colour, or product is required, you may be asked to return the original eligible product for a refund and place a new order.
Replacement products are subject to availability and may have different prices or shipping charges.
11. Order Cancellations
Contact us immediately if you need to cancel an order.
An order may be cancelled for a full refund if it has not entered processing or been shipped. Once an order has been processed or shipped, it must be handled as a return under this Policy.
We cannot guarantee that a cancellation request will be completed before shipment.
12. Refused and Undeliverable Shipments
Orders refused by the recipient or returned because of an incorrect address, failed delivery attempt, unpaid customs charge, or failure to collect the package may be treated as unauthorized returns.
Where permitted by law, actual shipping, return transportation, customs, brokerage, storage, and handling costs may be deducted from the refund.
No refund will be issued until the returned shipment has been received and inspected.
13. Bundles and Promotional Purchases
Products purchased as part of a bundle must generally be returned as a complete bundle to qualify for a full bundle refund.
If only part of a bundle is returned, the refund may be recalculated using the regular individual prices of the products kept by the customer. This may reduce the amount refunded.
Any free promotional product connected to a returned purchase must also be returned unused. If it is not returned, its listed value may be deducted from the refund where permitted by law.
14. Statutory Consumer Rights
This Policy provides Dive Products' standard commercial return terms. It does not exclude, restrict, or replace any consumer right or remedy that cannot legally be excluded under the laws applicable to the purchase.
Where applicable consumer law provides greater rights than this Policy, those legal rights will apply.
15. Contact Information
For return or refund questions, contact:
Dive Products.
A brand operated by Stealth Dive Systems FZCO
Dubai, United Arab Emirates
Website: www.divehalo.com
Email: support@divehalo.com
Return address: Provided after return authorization