Dive Products
Shipping Policy
Effective Date: August 4, 2026
Thank you for shopping with Dive Products.
Dive Products is a brand operated by Stealth Dive Systems FZCO, Dubai, United Arab Emirates.
We are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, holidays, or periods of high demand, processing times may be longer.
2. Shipping Destinations
We currently ship to most countries worldwide.
If we are unable to ship to your location, you will be notified before your order is processed.
Some products may not be available in every country due to local regulations or shipping restrictions.
3. Shipping Methods
Shipping options and estimated delivery times are displayed during checkout.
Available carriers may vary depending on your destination and the products ordered.
4. Estimated Delivery Times
Estimated delivery times begin after your order has been shipped, not when it is placed.
Typical delivery estimates:
- Canada: 2–7 business days
- United States: 2–7 business days
- Mexico: 3–10 business days
- Europe: 5–12 business days
- Australia & New Zealand: 7–15 business days
- United Arab Emirates: 1–5 business days
- Other international destinations: 5–20 business days
Delivery times are estimates only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated during checkout based on:
- Destination
- Package weight
- Package dimensions
- Shipping service selected
Shipping charges are displayed before payment is completed.
6. Customs, Duties & Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Local taxes
- Brokerage charges
These charges are determined by your country's customs authority and are the responsibility of the customer unless otherwise stated during checkout.
Dive Products has no control over these charges.
7. Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 24 hours for tracking information to become active after shipment.
8. Delivery Delays
Delivery delays may occur due to:
- Customs inspections
- Severe weather
- Carrier disruptions
- Local holidays
- Incorrect shipping information
Dive Products is not responsible for delays caused by shipping carriers or customs authorities.
9. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is provided, please contact us immediately.
If your order has already shipped, we may be unable to change the destination.
Additional shipping charges may apply if a shipment must be re-sent.
10. Lost or Damaged Shipments
If your shipment arrives damaged:
- Photograph the package and its contents.
- Contact us within 7 days of delivery.
- Retain all packaging materials until your claim has been reviewed.
If your shipment appears to be lost, please contact us as soon as possible so we can assist in working with the shipping carrier.
11. Partial Shipments
If your order contains multiple products, we may ship items separately to reduce delivery time.
You will not be charged additional shipping fees for split shipments unless agreed to in advance.
12. Delivery Confirmation
Orders are considered delivered when confirmed by the shipping carrier to the delivery address provided by the customer.
13. Contact Us
If you have any questions regarding shipping, please contact us:
Dive Products
A brand operated by Stealth Dive Systems FZCO
Dubai, United Arab Emirates
Email: support@divehalo.com
Website: www.divehalo.com